Other Policy

Last updated: 28 Feb 2026

1. Shipping Policy Summary

• Delivery coverage includes all UAE emirates.
• Standard delivery usually takes 1 to 7 working days.
• Delivery timelines may extend during public holidays and promotions.

2. Failed Delivery

• Courier may re-attempt delivery if customer is unreachable.
• Repeated failed attempts can result in return-to-seller flow.
• Additional re-shipping charges may apply where relevant.

3. Warranty Policy Summary

• Warranty, where available, is provided by the manufacturer/brand.
• Customers must contact authorized service centers for warranty claims.
• Physical damage, misuse, and unauthorized repair are typically excluded.

4. Give-Away Promotion Summary

• Give-away promotions are limited-time marketing offers and may be subject to stock and campaign caps.
• There is no guarantee that any customer will receive any gift or item, even if they participate in an eligible promotion.
• Give-away benefits may be removed or adjusted if a campaign ends, stock runs out, or misuse is detected.

5. Contact

For shipping, warranty, or give-away promotion related support, contact support@kbeautysouq.com.